Terms of service

Last updated: 5 August 2026

1. About These Terms

These Terms of Service (the “Terms”) apply when you access or use the TheKirtis website, create an account, or purchase products from us (together, the “Services”).

TheKirtis is a trading name of Kirtis Kampus Ltd, a company registered in England and Wales under company number 15631935. Our registered office is at 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. In these Terms, “TheKirtis”, “we”, “us” and “our” refer to Kirtis Kampus Ltd.

Please read these Terms before using the Services or placing an order. These Terms should be read together with our Privacy Policy and Returns and Refunds Policy, which are available on our website.

Nothing in these Terms limits or excludes any rights or remedies that cannot lawfully be limited or excluded, including your statutory rights as a consumer.

2. Eligibility, Accounts and Information

You must be at least 18 years old to place an order. If you are under 18, you may use the Services only with the involvement and permission of a parent or legal guardian.

You may browse and purchase from our store without creating an account where guest checkout is available. If you create an account, you are responsible for keeping your login details confidential and for taking reasonable steps to prevent unauthorised access. Please tell us promptly if you believe your account has been compromised.

You must provide information that is accurate, current and complete. We are not responsible for delays or failed deliveries caused by materially incorrect information supplied by you, although this does not affect any rights you may have by law.

3. Products and Product Information

We take reasonable care to ensure that product descriptions, images, measurements and other information are accurate. Because colours and appearance can vary between screens and device settings, the product you receive may differ slightly in colour from how it appears on your device. Minor variations that do not materially affect the product’s description, quality or fitness for purpose will not constitute a defect.

Our products may be produced after an order is placed. This does not affect your statutory cancellation or consumer rights. Our products are not currently personalised to individual customer specifications.

All products are subject to availability. We may change or discontinue products before an order is accepted. Changes made after your order has been accepted will not apply to that order unless you expressly agree or the change is required by law and does not materially disadvantage you.

We may set reasonable limits on the quantity of products that may be purchased, including where we reasonably suspect unauthorised resale, fraud or misuse.

4. Orders and Formation of the Contract

When you place an order, you make an offer to purchase the products in your basket. An automatic acknowledgement that we have received your order does not necessarily mean that we have accepted it.

A contract between you and us is formed when we send you an email expressly confirming that your order has been accepted (the “Order Acceptance”). If we dispatch a product before sending an Order Acceptance, the contract for that product is formed when it is dispatched.

Before accepting an order, we may verify payment and order information. We may decline an order for a reasonable and lawful reason, including:

  • a product being unavailable;

  • an inability to authorise payment;

  • an obvious pricing or product-information error;

  • delivery restrictions;

  • a reasonable suspicion of fraud, misuse or unauthorised resale; or

  • an inability to fulfil the order safely or lawfully.

If we do not accept an order after taking payment, we will refund the amount paid without undue delay to the original payment method.

Please check your order carefully before submitting it. If you ask to change or cancel an order before acceptance, we will try to assist, but production may begin quickly. After acceptance, cancellations and returns are handled in accordance with our Returns and Refunds Policy and your statutory rights.

Products sold through our consumer store are intended for personal or household use and not for commercial resale.

5. Prices, Taxes and Payment

The price charged will be the price displayed at checkout when you place your order, subject to the treatment of obvious errors described below. Prices include applicable UK taxes where required. Standard delivery for UK orders is included in the displayed product price unless we clearly state otherwise before checkout.

If we offer an optional premium or expedited delivery service, its additional cost will be displayed before you place the order.

We will disclose any additional compulsory charge that we know about before you place your order. You will not be responsible under these Terms for an additional charge that we were legally required to disclose before the contract but failed to disclose.

Promotions may be governed by separate terms. If promotional terms conflict with these Terms, the promotional terms will apply to that promotion, but they will not reduce your statutory rights.

We may correct pricing or product-information errors before accepting an order. If we discover a material and obvious error after acceptance, we will contact you promptly. Where the law allows, we may offer you the choice of continuing at the correct price or cancelling for a full refund. We will not charge a higher price without your agreement.

You confirm that you are authorised to use the payment method provided. Payment services may be supplied by third-party payment providers and may also be subject to their terms and privacy notices.

6. Delivery

Our estimated delivery time within the United Kingdom is generally 5–12 working days. This estimate includes both production and transit time. Delivery estimates are not guaranteed delivery dates unless we expressly agree a specific date with you.

We will deliver without undue delay and, unless a different period has been agreed with you, no later than 30 days after the contract is formed. If delivery is delayed, we will provide information reasonably available to us and take reasonable steps to minimise the delay.

We are not responsible for delay caused by an event outside our reasonable control, provided that we take reasonable steps to address the effect of the event and keep you informed. Your legal rights relating to late or failed delivery are not affected.

The products remain at our risk until they come into the physical possession of you or a person identified by you to receive them. If you arrange for a carrier that we did not offer, risk may pass to you when the products are delivered to that carrier, as provided by law.

If you provide an incorrect or incomplete delivery address, please contact us immediately. We cannot guarantee that an address can be changed after production or dispatch. We may charge reasonable additional delivery costs that arise directly from incorrect information supplied by you, but we will explain those costs before charging them.

7. Cancellation, Returns and Refunds

Your rights to cancel an online order, return products and receive a refund are set out in our Returns and Refunds Policy. For eligible non-personalised goods, UK consumers generally have the right to cancel without giving a reason during the statutory cancellation period.

Our Returns and Refunds Policy forms part of these Terms. If these Terms conflict with that policy concerning a cancellation, return, exchange or refund, the provision that gives effect to your applicable statutory rights will prevail.

8. Your Statutory Rights

We are under a legal duty to supply goods that conform to the contract. Products must be of satisfactory quality, fit for purpose and as described. Your statutory remedies may include the right to reject, repair, replacement, a price reduction or a refund, depending on the circumstances.

Nothing in these Terms or any statement made by a manufacturer, production partner, fulfilment partner, carrier, Shopify or another third party replaces or reduces your statutory rights against us as the seller.

9. Acceptable Use

You may use the Services only for lawful, personal and non-commercial purposes. You must not:

  • use the Services unlawfully, fraudulently or maliciously;

  • interfere with the security, availability or operation of the Services;

  • introduce malware or other harmful code;

  • impersonate another person or misrepresent your identity;

  • infringe our rights or the rights of another person;

  • collect personal data from the Services without a lawful basis;

  • use automated systems in a manner that places an unreasonable load on the Services, circumvents access controls or extracts protected content without permission; or

  • use the Services to harass, threaten, defame or harm another person.

Reasonable use of ordinary browser functions, search engines, accessibility technology and tools that we expressly permit is not prohibited by this section.

10. Intellectual Property

The website and its content—including our branding, original designs, text, graphics, photographs, videos and layout—are owned by or licensed to us and are protected by applicable intellectual property laws.

We grant you a limited, revocable, non-exclusive and non-transferable permission to access and use the Services for lawful personal and non-commercial purposes. You must not reproduce, distribute, modify, sell, license or commercially exploit protected content without the permission of the relevant rights holder, except where permitted by law.

“TheKirtis” and associated logos, designs and branding are owned by or licensed to Kirtis Kampus Ltd. Shopify’s names, logos and branding belong to Shopify or its licensors. Other names and marks belong to their respective owners.

Nothing in these Terms transfers ownership of intellectual property to you.

11. Reviews and Feedback

If you submit a review, photograph, suggestion or other content to us (“User Content”), you confirm that you have the right to submit it and that it is accurate to the best of your knowledge. User Content must not be unlawful, misleading, defamatory, abusive, obscene, malicious or infringe another person’s rights.

You retain ownership of your User Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display and adapt it only as reasonably necessary to operate, improve and promote TheKirtis and our products. This licence allows us to display a submitted review on our website and marketing channels. It does not permit us to falsely attribute statements to you or materially alter the meaning of a review.

We may moderate or remove User Content for a reasonable reason, including a breach of this section, but we are not required to publish every submission. Where reasonably practicable, you may ask us to stop using User Content in future marketing by contacting us. This will not require us to recall material already lawfully produced or distributed.

12. Third-Party Services, Links and Shopify

Our Services may include tools, payment services, applications or links supplied by third parties. Their own terms and privacy notices may apply when you choose to use them. We do not control and are not responsible for the content or independent operation of third-party websites. This does not exclude responsibility that we cannot lawfully exclude, including responsibility for services we use to perform our contract with you.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer products to you. Your purchase contract is with Kirtis Kampus Ltd, not Shopify. Questions, cancellations and claims relating to a purchase should therefore be directed to us. Nothing in this section affects any rights you may independently have against Shopify or another party under applicable law.

13. Privacy

We process personal information in accordance with our Privacy Policy. Shopify and other service providers may process personal information on our behalf or for their own stated purposes. Please read our Privacy Policy for information about what we collect, why we use it, where it may be processed and the rights available to you.

14. Website Availability and Information

We take reasonable care in operating the website, but we do not guarantee that it will always be available, uninterrupted, secure or free from errors. We may suspend access temporarily for maintenance, security or reasons outside our reasonable control.

General content on the website is provided for information about our store and products. It is not professional advice. This does not limit our responsibility for product descriptions, pre-contract information, statements forming part of your contract, or any other responsibility that cannot lawfully be excluded.

15. Our Liability

We do not exclude or limit liability where it would be unlawful to do so. This includes liability for:

  • death or personal injury caused by our negligence;

  • fraud or fraudulent misrepresentation;

  • breach of your statutory consumer rights; and

  • any other liability that cannot lawfully be excluded or limited.

If we breach these Terms, we are responsible for loss or damage that was a foreseeable result of that breach or of our failure to use reasonable care and skill. Loss or damage is foreseeable if it was obvious that it would happen or if both you and we knew that it might happen when the contract was formed.

We do not exclude liability for damage to your property caused by a defective product where the law makes us responsible.

The Services and products are supplied for private and domestic use. If you use them for a commercial or business purpose contrary to these Terms, we will not be responsible for business losses such as loss of profit, revenue, contracts, anticipated savings, data or business opportunity, to the extent permitted by law.

16. Suspension and Termination

We may suspend or restrict access to an account or the Services where we reasonably believe this is necessary to protect security, investigate fraud, comply with law, prevent misuse or respond to a material breach of these Terms. Where reasonably practicable, we will tell you the reason and give you an opportunity to address the issue.

Suspension or termination will not affect rights and obligations that arose beforehand. It will not cancel an accepted order unless we have a lawful reason to cancel it, in which case we will notify you and provide any refund due.

You may stop using the Services at any time. Closing an account does not automatically cancel an order.

17. Changes to These Terms

We may update these Terms to reflect changes to our Services, business practices or legal obligations. The current version and its last-updated date will be posted on this page.

Changes will generally apply only to future use of the Services and orders placed after the updated Terms take effect. The Terms applying to an accepted order will not be changed retrospectively unless the change is required by law or you expressly agree to it.

Where required by law, or where a change materially affects registered users, we will provide reasonable notice.

18. Transfer of Rights

We may transfer our rights or obligations under these Terms as part of a reorganisation, sale or transfer of our business, provided that doing so does not reduce your rights or guarantees. We will notify you if a transfer materially affects you.

You may transfer your rights under these Terms where the law permits. Otherwise, you may need our written agreement to transfer contractual rights to another person, and we will not unreasonably withhold that agreement.

19. Severability, Waiver and Entire Agreement

If a court or relevant authority finds part of these Terms unlawful or unenforceable, that part will be treated as removed or limited to the minimum extent necessary. The remaining provisions will continue to apply.

If we do not enforce a provision immediately, this does not mean that we have waived it. Any delay will not prevent us from enforcing it later, subject to applicable limitation periods and law.

These Terms, together with the policies expressly incorporated into them and the information provided to you before purchase, form the agreement between you and us concerning the Services and your order. Nothing in this section excludes liability for fraud or prevents you from relying on your statutory rights.

If a consumer term could have different meanings, the meaning most favourable to the consumer will apply where required by law.

20. Governing Law and Courts

These Terms and contracts between you and us are governed by the laws of England and Wales. If you live in Scotland, you may also rely on any mandatory protections available to you under Scottish law. If you live in Northern Ireland, you may also rely on any mandatory protections available to you under Northern Irish law.

You may bring proceedings in the courts of the part of the United Kingdom in which you live. We may bring proceedings against you only in a court that has jurisdiction under applicable consumer law.

This section does not deprive you of mandatory protections or court rights available under the law applicable to you.

21. Contact Us

Questions about these Terms, an order or the Services may be sent to:

Kirtis Kampus Ltd (trading as TheKirtis)
Company number: 15631935
Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: thekirtis@outlook.com