Shipping policy

Last updated: 5 August 2026

This Shipping Policy applies to orders delivered within the United Kingdom.

Made-to-Order Products and Delivery Estimate

All TheKirtis products are made to order. Our estimated total delivery time within the United Kingdom is generally 5–12 working days from the date we email you to confirm that your order has been accepted (the “Order Acceptance”).

This estimate includes both:

  • the time required to produce and prepare your order; and

  • the time required for the carrier to deliver it.

Working days do not normally include Saturdays, Sundays or UK public holidays. The delivery estimate is not a guaranteed delivery date unless we expressly agree a specific date with you.

We will deliver your order without undue delay and, unless we agree a different period with you, no later than 30 days after the contract is formed.

Shipping Cost

Standard delivery within the United Kingdom is included in the displayed product price. The price shown at checkout is the final price for your order unless you select an optional paid delivery service that is clearly shown before payment.

We will not add an undisclosed standard delivery charge after you place your order.

Tracking

When tracking is available, we will send a dispatch confirmation email containing a tracking link. Tracking information may take a short time to become active after the carrier receives the parcel.

Please ensure that the email address provided with your order is accurate and check your spam or junk folder if you have not received an expected dispatch email.

Separate Parcels

Products in the same order may occasionally be produced or dispatched separately. If this happens, you may receive more than one parcel and more than one tracking link. You will not be charged additional standard delivery costs solely because we split an order into separate parcels.

Delivery Addresses

You are responsible for checking that the delivery address is complete and accurate before placing your order. If you notice an error, contact us immediately at thekirtis@outlook.com.

Because production may begin soon after an order is accepted, we cannot guarantee that an address can be changed after Order Acceptance or dispatch. If an order cannot be delivered because the address supplied was materially incorrect or incomplete, we may ask you to pay reasonable additional delivery costs before resending it. We will explain any such cost before charging you.

Delays

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier disruption, severe weather, public holidays or other transport delays.

If we become aware of a material delay, we will provide the information reasonably available to us and take reasonable steps to minimise its effect. This does not limit your statutory rights relating to late or failed delivery.

If your order has not arrived by the end of the estimated delivery period, please contact us at thekirtis@outlook.com with your name and order number so that we can investigate.

Lost, Damaged or Incorrect Deliveries

If tracking has not updated for an unusual period, a parcel appears to be lost, or your order arrives damaged or incorrect, contact us as soon as reasonably possible at thekirtis@outlook.com. Please include your order number and a description of the issue. Where reasonably possible, photographs of damaged or incorrect goods and packaging will help us investigate more quickly.

Please do not dispose of damaged goods or packaging until we have provided instructions, unless it would be unsafe to retain them.

Available remedies will depend on the circumstances and your statutory rights. Further information about damaged, faulty, incorrect and undelivered orders is provided in our Returns and Refunds Policy.

Risk During Delivery

Products remain at our risk until they come into the physical possession of you or a person identified by you to receive them. If you independently arrange a carrier that we did not offer, risk may pass when the products are delivered to that carrier, as provided by law.

Contact Us

Questions about shipping or an order may be sent to:

Kirtis Kampus Ltd (trading as TheKirtis)
Company number: 15631935
Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: thekirtis@outlook.com

Nothing in this Shipping Policy limits or excludes your statutory consumer rights.